FREE SHIPPING ON ORDERS ABOVE ₹1000
LUXURY SKINCARE · CRAFTED FOR EVERY SKIN TYPE
DERMATOLOGICALLY TESTED · SAFE INGREDIENTS
FAST & RELIABLE PAN-INDIA DELIVERY
BULK / WHOLESALE ORDERS AVAILABLE
PREMIUM QUALITY · MADE WITH CARE
GLOWING, HEALTHY SKIN STARTS WITH ARA-LUXURY
PURE · EFFECTIVE · CRUELTY-FREE FORMULATIONS
SKINCARE THAT FEELS LUXURIOUS EVERY DAY
100% AUTHENTIC ARA-LUXURY PRODUCTS
At Ara-Luxury, we aim to process all orders quickly. Customers may cancel their order any time before it is dispatched. Once the order is shipped, it cannot be cancelled. However, the customer may refuse the order at the time of delivery.
The cancellation window may vary depending on product type. Once this window expires, cancellation may not be allowed or may attract a cancellation charge.
In the rare event that Ara-Luxury must cancel an order due to stock or operational issues, a full refund will be issued for prepaid orders within 7–10 working days.
Ara-Luxury reserves the right to accept or reject cancellation requests at its discretion.
Ara-Luxury provides a simple and customer-friendly return experience. Our products fall under the categories listed below. Each category has its own return window and conditions. Kindly review the specific return policy for the product at the time of purchase.
The return policy is divided into three parts. Please read all sections carefully to understand when returns, exchanges, or replacements are accepted.
| Category | Return Window & Actions Possible |
| Skincare Products (Face Packs, Serums, Creams, Toners, Masks) |
7 Days Refund or Replacement Only unused, sealed, and unopened products are eligible for return due to hygiene and safety reasons. |
| Beauty Tools & Accessories (Applicators, Rollers, Brushes, Gua Sha, Hair Accessories) |
7 Days Refund or Replacement Items must be unused and returned with original packaging & accessories. |
| Luxury Lifestyle Products (Pouches, Vanity Bags, Gift Boxes, Merch) |
5 Days Refund or Exchange Product must be undamaged and in original packaging. |
| Personal Use & Hygiene Products | Non-Returnable Due to hygiene reasons, certain opened or used items cannot be returned unless damaged or defective on arrival. |
| Gift Sets & Combos | 5 Days Replacement Only Complete set must be returned. Partial returns are not accepted. |
We offer doorstep pickup for returns wherever available. You may request pickup to a different address only if serviceability allows.
During pickup, your product will be checked for the following conditions:
| Category | Conditions |
| Correct Product | Product name, batch number, and packaging must match the original shipment. |
| Complete Product | All accessories, samples, and freebies must be returned. |
| Unused & Sealed | Products must be unopened, unwashed, and in original condition. Due to hygiene standards, opened skincare cannot be returned. |
| Undamaged Product | No damage, leakage, spills, or tampering should be present. |
| Undamaged Packaging | Outer and inner packaging must be intact. |
If any of the above conditions are not met, the pickup executive may refuse the return.
Refunds are processed only after the returned product is received and inspected.
1. If the seller cannot provide a replacement due to stock unavailability, a refund will be issued instead.
2. For missing or damaged accessories within a product, Ara-Luxury may issue a partial refund or replace the accessory depending on availability.
3. If you receive a damaged or incorrect product, please report it at the time of delivery or within 24 hours with unboxing proof.
4. Products marked as “Non-Returnable” on the product page will not be eligible for return unless defective or damaged on arrival.
Ara-Luxury reserves the right to limit or deny returns based on prior transaction history or breach of return policy.
