SHIPPING POLICY

ARA Luxury

At ARA Luxury, we strive to deliver your beauty essentials safely, efficiently, and on time. Please review our shipping policy below for domestic (India) and international orders.

SHIPPING POLICY – INDIA

1. Order Processing

• Orders are typically processed within 1–3 business days after payment confirmation.
• Orders placed on weekends or public holidays will be processed on the next business day.

2. Shipping Coverage

• We ship to most locations across India.
• Remote or restricted areas may experience longer delivery timelines.

3. Delivery Timeline

• Estimated delivery time: 3–7 business days, depending on your location.
• Delivery timelines are estimates and may vary due to courier operations, weather conditions, or unforeseen circumstances.

4. Shipping Charges

• Shipping charges, if applicable, will be displayed at checkout.
• Free shipping offers (if any) are subject to promotional terms.

5. Order Tracking

• Once your order is shipped, you will receive a tracking number via email or SMS.
• Tracking updates depend on the courier partner.

6. Delays & Exceptions

ARA Luxury is not responsible for delays caused by:

• Courier service disruptions
• Natural disasters or force majeure events
• Incorrect or incomplete delivery addresses provided by the customer

7. Damaged or Missing Packages (India)

• If your package arrives damaged or incomplete, please contact us within 48 hours of delivery with unboxing images or videos.
• Claims raised after this period may not be accepted.

SHIPPING POLICY – INTERNATIONAL

1. Order Processing

• International orders are processed within 2–5 business days after payment confirmation.
• Processing times may vary based on product availability and destination country.

2. International Shipping Coverage

• ARA Luxury ships to select international destinations.
• Availability may vary depending on local import regulations.

3. Estimated Delivery Timeline

• Estimated delivery time: 7–21 business days, depending on destination, courier service, and customs clearance.
• Delivery timelines are approximate and not guaranteed.

4. Customs, Duties & Taxes

• International orders may be subject to customs duties, import taxes, VAT, or other fees imposed by the destination country.
• These charges are not included in the product price or shipping fee and must be paid by the customer.
• ARA Luxury is not responsible for customs delays or rejections.

5. Order Tracking

• Tracking details will be provided once the order is shipped.
• Tracking availability may vary by country and courier service.

6. Customs Delays & Refusals

• If an order is delayed, held, or rejected by customs authorities, ARA Luxury is not liable.
• Orders refused by the customer or customs may not be eligible for refunds.

7. Lost or Damaged International Shipments

• In case of damaged or missing items, customers must notify us within 72 hours of delivery with supporting images or videos.
• Resolution timelines may vary due to international courier investigations.

GENERAL SHIPPING TERMS

• Customers are responsible for providing accurate and complete shipping information.
• ARA Luxury is not responsible for delivery failures due to incorrect addresses.
• Risk of loss passes to the customer upon successful delivery.

CONTACT US

For shipping-related inquiries, please contact us through our official ARA Luxury website or customer support channels.